WHO WE ARE
Composite Power Group started their CRM journey in 2013 when a handful of business growth objectives were identified and actioned by our management team. Our home-grown modifications and continuous improvement to our CRM environment has put us into a position where we started providing CRM best practice sharing and CRM implementation consulting services to fellow representative companies in the electrical industry.
In short: we speak sales agent, and we speak CRM.
We have:
first hand experience with the growing pains of a sales agency in the electrical industry
first hand experience in addressing them all on a CRM platform
first hand understanding of the internal processes of an electrical sales agent
We don’t have:
outsourcing - you will be working directly with our in-house consultant, no in-betweens
offshoring - your project will be done by Composite staff in Ontario, Canada, (EST)
surprise invoices - flat rates ensure you know exactly what you are getting and how much that will cost, no terms or retainers
WHY USE A CRM?
If you are running your business out of a spreadsheet, or if you are using several, disconnected systems that are hard to make adjustments to, then you might find yourself looking into ways to increase efficiency. We often end up talking to companies that express one or more of these very common symptoms:
Whether your company is reaching a growth juncture, or you are running into internal transparency or external reportability challenges, this is without doubt the time to start looking at a CRM solution. Implementing the right CRM will accomplish all of the following items for your company:
Empower your EXISTING team
Empower your existing users:
your team will be way more efficient in their various day to day activities
no extra human resources are required to supercharge your productivity
provide INTERNAL TRANSPARENCY
Provide internal transparency:
your operation’s activities will be brought to the same platform
your contacts, product approvals, quotes, orders, contracts, pricing, customer cases, agency agreements, expenses - all in one place.
ensure external REPORTABILITY
Ensure external reportability:
answer the age old manufacturer question: what have you done for me lately - at the press of a button
provide up to date product info to your customers - at the press of a button
Which CRM is right for me?
There are plenty of CRM solutions out there with a myriad of functions and endless licencing options that you can choose from. We are here to help you make a very quick decision about this, one since your success will largely depend on the success of the platform your choose.
ENSURE THE SECURITY OF YOUR INVESTMENT
If you are looking for assurance on the safety of your investment, then look no further. Salesforce has accomplished competitive advantage in its market segment in 2016 (so not only are they first, but their share is greater than the next two runner up’s share combined), and they they continue their trend today. (Click image!)
ENSURE YOU ARE BUILDING A SUSTAINABLE INFRASTRUCTURE
With Salesforce’s fully cloud based system you get no on premise infrastructure, they take care of your secure logins, backups, server migrations and continuous global availability for remote work, via any operating system on your computer as well as Android and iOS smartphones.
ENSURE FUTURE EXPANSION OPTIONS
Besides an award winning 24/7 support team, Salesforce has an entire online learning environment, daily webinars, tri-annual updates, a global user community and regular conferences that any admin or user can draw on, for free, at any time. Salesforce’s AppExchange is a dedicated app store, where developers publish their work and make their modifications accessible for the user community.
WHAT ARE THE DIRECT BENEFITS FOR MY TEAM?
Maybe you already use a CRM, maybe it’s even the right one, and yet you don’t see the same benefits. Our implementation and customization package offers everything that you may have been missing, and some more:
Owners/managers:
Bookings and commission tracking
Transparency over sales operations
Deployable sales force
Outside Sales:
Account and contact management
Open quote and product approval pipelining
Activity management
Inside Sales:
Open quote management
Open order management
Customer case management
If the above sounds good to you, please contact us. We promise our team will respond very quickly!
